FAQ

How many transfer confirmations should there be before the mixing starts? Can this be sped up?

One Bitcoin network confirmation is the requirement. We regretfully have no tools at our disposal to accelerate this step. Transfers sent with a generous miner fee will normally secure a confirmation in roughly 5-20 minutes, while payments that carry a very modest miner fee can linger unconfirmed for several days on end. Your options are straightforward: either wait patiently for the network to confirm your transaction, or make use of a third-party transaction accelerator.

I accidentally closed my browser. What will happen to my money?

Whenever your Bitcoins have already reached the mixer, you will receive them back no matter what, strictly within the window that is written into your letter of guarantee and dictated by the mixing mode you picked. If, on the other hand, the transfer to our wallet never actually went through, the mixing simply will not begin and your coins remain untouched in your own wallet. In that scenario all you need to do is submit a brand new mixing request.

How long does the generated address for transfer remain valid?

Each generated transfer address holds its validity for a full 7 days, which amounts to 168 hours. Any deposit that lands at the address once that period has elapsed is discarded by the system. Please plan your transfer so that it falls safely inside this window.

Do you store any logs?

No logs are retained on our infrastructure. Any data that was produced while processing your mixing request is wiped permanently once 24 hours have passed from the end of the cleansing. After that, the sole piece of evidence tying you to the service remains the letter of guarantee that was issued to you.
For an additional boost to your anonymity we recommend connecting to us through our Tor mirror.

What are the maximum and minimum transfer amounts?

The smallest transfer we accept equals 0,001 btc — this is also the exact amount available to free trial users. Any deposit that falls short of that figure is automatically treated as a donation to the service. When it comes to the upper ceiling per individual request, it is capped at 1 BTC in the “Mixer” mode and climbs up to 50 btc in the “Complete anonymity” mode.

Why should I trust you with my money? What is a letter of guarantee?

Our defence against possible disputes and edge-case issues is a system of PGP-signed letters of guarantee. Each such letter spells out in full the terms of the cleansing offer and is signed with our PGP key. Confirming the letter’s authenticity is a matter of seconds, while crafting a convincing fake is realistically out of reach.

To verify your letter of guarantee, simply run it through any PGP client together with our public key — a thorough guide is available here. An alternative online option is to validate the letter via PGP Checker.

If you ever need to raise a complaint about your request, all it takes is forwarding us the letter of guarantee you received.
And when it comes to the cleansed funds travelling back to your forward-to address(es), the public blockchain will always carry an undeniable record of whether the payout was made or not.

If you would like to independently evaluate the quality of mixing delivered in the "Complete anonymity" mode, follow this instruction.

I did’t receive my money back. What do I do?

Stay calm! Open blockchain.info and double-check that your deposit really went to the deposit address the system had generated for you. If the explorer clearly shows the transfer was executed, yet the cleansed money has still not landed at your forward-to address(es), write to us and attach the letter of guarantee you received earlier. We will look into the issue and do everything we can to sort it out as fast as possible. Whenever the delay turns out to be the fault of our service, the commission is simply not charged to you. A case along those lines once hit us during a period of heavy DDoS pressure on the Bitcoin blockchain.

I got a suspicious message from a mixer in Telegram acting as Mixer.money

Attention! There are clones and scammers pretending to be us in Telegram:

• @mm5btcbot – fake
• @mm5btc_bot_admin – fake
• @MixerMoney_bot – fake

None of those accounts are in any way associated with Mixer.money . The sole purpose of these bad actors is to convince you to forward your Bitcoins to them directly, promising that their own channel is “safer, cheaper and more effective.”

Please bear in mind that Mixer.money runs as a completely automated Bitcoin tumbler — not a single person on our team manually handles mixing orders or payments.

Those fraudulent bots are clearly assembled with the help of a free bot-building tool — one glance is usually enough to spot the difference. If the scammers already delivered a letter of guarantee to you, by all means verify it immediately with the help of this instruction. Under no circumstance should you send them any coins — those funds would be lost for good.

The most reliable way to reach our mixing service is to navigate only through links published on our official website and in our verified social-media channels. If anything in a message raises your suspicions, feel free to contact us right away.